Terms of service
At Rust & Gold, we want you to be fully satisfied with your purchase. Please read our return and refund policy carefully before placing an order.
Returns
We accept return requests within 7 days of delivery. To be eligible for a return, the item must be unused, unworn, undamaged, and in the same condition as received. It must also be returned with its original packaging, tags, and any accessories included.
Products that show signs of use, damage, washing, alteration, or missing packaging may not be accepted for return.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return, including:
- Used or worn products
- Damaged items caused by the customer
- Items without original packaging or tags
- Sale, clearance, or promotional items
- Personal care or hygiene-related products, where applicable
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or video of the product and packaging.
Once we review the issue, we will offer a suitable solution such as a replacement, exchange, or refund, depending on the case.
Refunds
After your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that bank or payment gateway processing times may vary.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our mistake, such as sending the wrong or damaged item.
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Exchanges
We may offer exchanges depending on product availability. If the requested item is unavailable, we may provide a refund or store credit.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will need to follow the return process after delivery.
Contact Us
For return, refund, or exchange requests, please contact us at:
Email: support@rustandgold.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Please include your order number, reason for return, and product photos if applicable.
Terms of Service
Welcome to Rust & Gold. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our site.
1. General Terms
By using this website, you confirm that you are at least the age of majority in your state or country, or that you are using the site under the supervision of a parent or guardian.
Rust & Gold reserves the right to update, change, or replace any part of these Terms of Service at any time. Continued use of the website means you accept those changes.
2. Products & Pricing
We make every effort to display our products, descriptions, colours, prices, and availability as accurately as possible. However, slight colour differences may occur due to screen settings, lighting, or photography.
Prices may change without prior notice. We reserve the right to modify or discontinue any product at any time.
3. Orders
When you place an order on Rust & Gold, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse or cancel any order if we suspect fraud, incorrect information, product unavailability, pricing errors, or any violation of our policies.
4. Payment
All payments must be completed through the available payment methods on our website. Orders will be processed only after successful payment confirmation.
Rust & Gold does not store your full payment details. Payments are processed securely through trusted payment gateways.
5. Shipping & Delivery
Shipping timelines may vary depending on your location, courier service, public holidays, or other unexpected delays.
Rust & Gold is not responsible for delays caused by courier partners, incorrect shipping details provided by the customer, or circumstances beyond our control.
6. Returns & Refunds
Returns, refunds, and exchanges are handled according to our Return & Refund Policy. Please review that policy before placing an order.
Items must meet the return eligibility requirements to qualify for refund or exchange.
7. Product Use
Products purchased from Rust & Gold are intended for personal use only unless stated otherwise. You agree not to misuse, resell, copy, or commercially exploit our products, content, images, or branding without written permission.
8. Website Content
All content on this website, including text, images, logos, graphics, product names, and designs, belongs to Rust & Gold or its content providers.
You may not copy, reproduce, distribute, or use our website content without permission.
9. Accuracy of Information
We try to keep all website information updated and accurate. However, we do not guarantee that all information will always be error-free, complete, or current.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.
10. Third-Party Links
Our website may include links to third-party websites or services. Rust & Gold is not responsible for the content, privacy practices, or policies of third-party websites.
Using third-party links is at your own risk.
11. Limitation of Liability
Rust & Gold will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Your use of the website and products is at your own responsibility.
12. User Conduct
You agree not to use our website for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.
You must not attempt to hack, damage, overload, or interfere with the proper working of the website.
13. Privacy
Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of your information as described in that policy.
14. Governing Law
These Terms of Service shall be governed by and interpreted according to the laws applicable in your business location.